Fowtickets – Simple Customer Support Software With Ticketing System And Knowledge Base

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Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

Demo and documentation

• Frontend
• Link : https://demo.vironeer.com/fowtickets
• User access details
• Link : https://demo.vironeer.com/fowtickets/user
• Email : user@vironeer.com
• Password : User1234
• Agent access details
• Link : https://demo.vironeer.com/fowtickets/agent
• Email : agent@vironeer.com
• Password : Agent1234
• Admin access details
• Link : https://demo.vironeer.com/fowtickets/admin
• Email : admin@vironeer.com
• Password : Admin1234
• Documentation
• Link : https://docs.vironeer.com/fowtickets/index.html

Features

• Ticketing System:

  Experience seamless issue management with automated routing, collaborative tools, and performance analytics.

• Knowledge Base:

  Unlock a wealth of information with structured resources, guides, and efficient search functionality.

• Agents and Departments:

  Elevate collaboration and issue resolution with organized support teams and efficient routing.

• Email Notifications:

  Stay informed with real-time updates on ticket status, agent responses, and resolutions.

• Account Notifications:

  Receive important account updates and information to stay informed.

• OAuth Options (Facebook and Google):

  Simplify login with OAuth options, providing a convenient and secure experience.

• Email Verification:

  Enhance security by confirming account ownership through email verification.

• Two-Factor Authentication (2FA):

  Add an extra layer of protection with two-factor authentication for secure logins.

• Translatable:

  Translate any language website easily through the translation system available to you as an admin.

• RTL Supported:

  Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

Requirements

• PHP 8.1x
• Operating System : Linux or Windows
• Shared, VPS or Dedicated Server
• MySql: 5.7+

• BCMath
• Ctype
• Fileinfo
• JSON
• Mbstring
• OpenSSL
• PDO
• pdo_mysql
• Tokenizer
• XML
• cURL
• zip
• GD

News And Updates

ChangeLogs

Version 2.1

[NEW] Full RTL support across Admin Panel, Frontend, User Panel, Agent Panel, and Emails
[NEW] Admin translations added
[NEW] Multi-article deletion feature
[FIX] Resolved agent mail issues
[FIX] Admin reCAPTCHA problem fixed
[FIX] Knowledgebase article video embedding issue resolved

Version 2.0

[NEW] Fully revamped and enhanced version

Version 1.3

[NEW] Email notifications feature added
[NEW] User notifications added
[NEW] Email verification feature introduced
[NEW] 2FA authentication support added
[UPDATE] Enhanced admin panel design

Version 1.2

[NEW] Advanced search functionality added
[FIX] Fixed ticket attachment error
[FIX] SMTP save change error resolved

Version 1.1

[NEW] Facebook OAuth integration
[NEW] Dynamic pages feature
[UPDATE] Improved user panel
[UPDATE] Enhanced user details

Version 1.0

- Initial Release

Source